A Quality Policy has been published and approved by the Chief Executive Officer and has been communicated to employees and will be made available to other stakeholders as requested. The Quality Policy is reviewed during management review meetings and will be amended as required to ensure continuing applicability. Amendments are approved by the Chief Executive Officer and then communicated to employees and other stakeholders as appropriate.
Quality Vision
We are committed to providing our customers with best in class precision engineering services to deliver CNC machined products of outstanding quality, consistently.
Quality Mission
We are committed to becoming recognised as a UK leader for CNC precision engineering, consistently exceeding our customer expectations for quality, service & lead time delivery.
We will achieve this by:
Customers
- Ensuring customer requirements are understood and fully met
- Maintaining open and honest relationships with customers
- Using customer feedback to help improve our products, processes and services
- Keeping customer satisfaction at the heart of our business
Internal Systems
- Operating effective & safe working practices
- Ensuring the working environment is conducive to supplying quality products and services
- Managing risks associated with effective quality management
- Harnessing and protecting company knowledge
- Ensuring employees are competent and trained
- Ensuring compliance with ISO 9001:2015 and other applicable regulatory requirements
- Setting quality objectives and targets and monitoring their achievements
- Capturing and analysing performance information to facilitate continual improvement
Suppliers
- Only using suppliers who share our commitment for customer satisfaction
- Only using suppliers who meet our performance expectations
Paul Spencer
Chief Executive Officer
June 2024
